I called Microsoft Customer Support the other day. I was impressed. I got an actual person to talk to in a relatively short time after going through the usual telephone system automatic pick a number if it fits your problem.
I can't say that I hung up happy, in fact, I finished the call downright angry. What was the problem? About a year and half ago, I had built a computer. and paid for and installed the OEM version of Vista Home Premium as the operating system.
For those of you who have not looked at operating system pricing, the OEM version, as opposed to the Retail version, is supposedly for system manufactures and integrators who build systems.
To continue the story, the system crashed and in the process took out the power supply and motherboard. There was nothing wrong with the disk drives, and I still had Vista and all my data on the drives. So I purchased a new power supply and motherboard, and connected everything up.
That's when I found out my system wouldn't boot. What was the problem. Well, in one word, Microsoft. It turns out if you have an OEM copy of the operating system, It can only be reinstalled on a system with the exact same make and model of motherboard as where it was originally installed. My original motherboard was obsolete, so I was in a "Catch-22."
What did Microsoft Customer Support say, "Well, that's our policy." Which made me instantly angry. To paraphrase heir policy, we know you build systems, and that you repair systems, but if your customer has a problem with his motherboard, which needs replacing, you'll have to buy a new operating system, of course, you could have bought the retail version initially, hint, hint. In order to get up and running I had to purchase another license. Pay another $200 to turn a software switch on.
You would think that Microsoft would give its partners a break, which it supposedly does by making the OEM version about $100 less than the retail version. But as you can see from this experience, you are better off initially buying the retail version.
Better yet, your better off boycotting Microsoft products all together. Is that possible? I believe so, yes, I've just ordered the parts for a new computer. It's purpose is to prove to myself that I, or anyone else for that matter, don't need to use Microsoft products. That you can still have a fully functional computer without using Microsoft products. I believe Microsoft is going the way of IBM, a has-been, and has peaked. And I aim to do my part to help Microsoft along. Yep, I guess you could say, "that's my new policy."